Refund Policy

1. Overview

At CogniFlow, we want you to be satisfied with our Premium subscription services. This Refund Policy outlines the circumstances under which refunds may be granted for Premium subscriptions purchased through CogniFlow.

By purchasing a Premium subscription, you acknowledge and agree to the terms set forth in this Refund Policy.

2. Subscription Types

CogniFlow offers the following Premium subscription plans:

• Monthly Premium: Billed every month at AED 25.99 (or equivalent in local currency)
• Annual Premium: Billed annually at AED 224.99 (or equivalent in local currency)

All subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

3. Refund Eligibility

3.1 General Policy

All subscription fees are generally non-refundable. However, we may consider refund requests under the following circumstances:

• Technical issues that prevent access to Premium features for an extended period
• Duplicate charges or billing errors
• Unauthorized purchases made without your consent
• Cancellation within 7 days of initial purchase (first-time subscribers only)
• As required by applicable local laws and regulations

3.2 Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after the 7-day initial period
• Failure to use the Premium features you purchased
• Accidental purchases made more than 7 days ago
• Subscriptions cancelled after the renewal date
• Virtual currency (coins, diamonds) purchased in the store
• Items purchased from the Avatar Store

4. How to Request a Refund

To request a refund, please contact our support team at support@cogniflowstudy.com with the following information:

• Your account email address
• Date of purchase
• Transaction ID (if available)
• Reason for refund request
• Any supporting documentation or screenshots

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.

5. Cancellation Policy

You may cancel your Premium subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle, and you will retain access to Premium features until that date.

Cancelling your subscription does not entitle you to a refund for any portion of the subscription period already paid for, except as outlined in Section 3.

6. Price Changes

CogniFlow reserves the right to modify subscription prices at any time. Price changes will not affect your current subscription period but will apply upon renewal.

We will provide reasonable notice (at least 30 days) before any price increase takes effect. If you do not agree to the new price, you may cancel your subscription before the renewal date.

7. Virtual Currency and Store Items

Purchases of virtual currency (coins, diamonds) and Avatar Store items are final and non-refundable, except where required by applicable law.

Virtual currency and items have no real-world value and cannot be exchanged for cash or transferred to other accounts.

8. Service Interruptions

In the event of significant service interruptions that prevent access to Premium features for more than 48 consecutive hours, affected subscribers may be eligible for a pro-rated refund or account credit for the downtime period.

Scheduled maintenance with prior notice does not qualify for refunds.

9. Fraudulent Activity

CogniFlow reserves the right to deny refund requests and terminate accounts if we suspect fraudulent activity, including but not limited to:

• Unauthorized use of payment methods
• Chargeback fraud (requesting refunds through both CogniFlow and payment provider)
• Abuse of the refund policy

10. Regional Legal Requirements

This Refund Policy is subject to applicable local laws and regulations in your jurisdiction. Where local law provides greater consumer protection, those provisions will take precedence.

For users in the European Union, you may have additional rights under EU consumer protection laws, including a 14-day cooling-off period for digital purchases in certain circumstances.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Refund Policy or to request a refund, please contact us at:

Email: support@cogniflowstudy.com
Address: Dubai, United Arab Emirates

We strive to respond to all refund requests within 5-7 business days.