Privacy Policy

1. Introduction

CogniFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our study assistant platform (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (email address, username, password)
• Complete your profile (date of birth, country)
• Verify your identity (backup email for account recovery)
• Subscribe to Premium services (payment information processed by third-party payment providers)
• Contact customer support

2.2 Usage Information

We automatically collect certain information when you access and use the Service, including:

• Study session data (duration, subjects, timestamps)
• Game play statistics and scores
• Achievement and progress data
• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)

2.3 Information from Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Personalize your experience and provide customized content
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Sharing of Your Information

4.1 With Your Consent

We may share your personal information when you have given us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing (Paddle)
• Data hosting and storage
• Customer support services
• Analytics and performance monitoring

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena or similar legal process.

4.4 Business Transfers

If CogniFlow is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that we cannot guarantee that the Service will be immune to all security risks.

You are responsible for safeguarding your password and other authentication credentials. Do not share your password with anyone.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another party
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at support@cogniflowstudy.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Parents or guardians who believe their child has provided personal information to us should contact us at support@cogniflowstudy.com.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@cogniflowstudy.com
Address: Dubai, United Arab Emirates